Navigate to AdministrationSystem SetupData Summarizing.
STEP RESULT:
CMS Supervisor displays the Data Summarizing window.
In the ACD drop-down list, select the ACD for which you want to archive data.
In the Data Type field, select the appropriate option:
Daily - Archives data for one day. A daily summary archives a partial day. Daily summaries must be complete for each day of the week or month before CMS archives the data for that week or month.
Weekly - Archives data for one week. A weekly summary must be requested by entering a date that falls within a completed predefined week. See the weekly configuration in the Storage Intervals window.
Monthly - Archives data for one month. Set any day during the month in a completed month for which monthly data should be summarized.
Click Run to start the data archiving. Click Reset to clear the option fields.
STEP RESULT:
CMS Supervisor begins archiving data to the historical database tables.
