Consider the following before changing call work codes in the Dictionary:
Call work codes must be activated on the ACD before you can perform any administration tasks.
Call work codes require storage space on the CMS file system. For information about configuring CMS settings, see Configuring CMS system settings.
Call Work Code 0 is reserved for unadministered work codes so summary data can be collected. The default name for Call Work Code 0 is Unadministered codes, but this name can be changed.
Even though call work codes can be up to 16 digits long, a Dictionary name can only be assigned to a call work code that is 9 digits long.
Tenant users must have permissions for the call work codes they need to manage.
