From the Controller window, navigate to CommandsCall Center Administration.
STEP RESULT:
CMS Supervisor displays the Call Center Administration window.
In the ACD field, select the ACD on which the VDN call profile will be viewed.
In the Operations list, select VDN Call Profile Setup.
Click OK.
STEP RESULT:
CMS Supervisor displays the VDN Call Profile Setup window.
In the VDNs field, enter the name or number of the VDN for which the associated call profile is to be viewed.
Select ActionsFind one from the menu bar.
STEP RESULT:
Supervisor populates the remaining fields on the VDN Call Profile Setup window with the call profile settings for this VDN. If no call profile has been created for this VDN, the Service Level Increments (seconds) values are set to 0.
