Removing multiple split/skill profiles in the Web client

Last Updated : Nov 18, 2024 |
Prolog information
Metadata
Keywords:
Use this procedure to remove split/skill profiles in bulk.
  1. Navigate to AdministrationCall Center AdministrationSplit/Skill Call Profile Setup.
  2. In the Current ACD list, select the active ACD for which you want to administer split/skill call profiles.
    STEP RESULT:
    CMS Supervisor displays the list of split/skill call profiles administered for the selected ACD.
  3. Click Remove Split/skill. CMS Supervisor displays the Remove Split/skill window.
  4. In the Split/skill window, enter one or more split/skill profiles that you want to remove.
    ADDITIONAL INFORMATION:
    To enter multiple values, separate each with a semicolon. The entries are displayed in the Search Results area.
  5. Click OK to save your changes.
Related links
Split/skill call profile administration