AVAYA DOCUMENTATION CENTER
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Administering Avaya Call Management System
Modifying split/skill permissions in the Web Client
When you modify an item on the Split/Skill Access page, you cannot change the user ID or the assigned splits/skills. You can only modify the access permissions.
- Navigate to .
- From the Current ACD list, select the active ACD for which you want to manage split/skill access.
STEP RESULT:CMS Supervisor displays the existing split/skill and exception access permissions for the selected ACD.
- Click
next to the item you want to modify.
STEP RESULT:The Modify Item window is displayed. - Select or clear the Read, Write, and Exceptions check boxes as required.
ADDITIONAL INFORMATION:You cannot change any other options.
- Click OK to save your changes.