Deleting a VDN call profile using the PC Client

Last Updated : Dec 30, 2019 |
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Resource Id: Chapter7-57_html:1263
  1. From the Controller window, navigate to CommandsCall Center Administration.
    STEP RESULT:
    CMS Supervisor displays the Call Center Administration window.
  2. In the ACD field, select the ACD on which the VDN call profile will be deleted.
  3. In the Operations list, select VDN Call Profile Setup.
  4. Click OK.
    STEP RESULT:
    CMS Supervisor displays the VDN Call Profile Setup window.
  5. In the VDNs field, enter the name or number of the VDN for which the associated call profile is to be deleted.
  6. Select ActionsFind one from the menu bar.
    ADDITIONAL INFORMATION:
    Supervisor displays the call profile data for the selected VDN in the Acceptable service level and Service Level Increments (seconds) fields.
  7. Select ActionsDelete from the menu bar.
    ADDITIONAL INFORMATION:
    The status bar displays a Successful message when the operation completes.