From the Controller window, navigate to CommandsCall Center Administration.
STEP RESULT:
CMS Supervisor displays the Call Center Administration window.
In the ACD field, select the ACD for which trunk group assignments are to be viewed.
In the Operations list, highlight Trunk Group Assignments.
Click OK.
STEP RESULT:
Supervisor displays the Trunk Group Assign window.
Either a VDN or split can be specified to display the trunk group or groups assigned to it. Complete one of the following two steps.
To display the trunk groups that are assigned to a VDN:
In the Select one group, select VDN.
Enter the VDN number or name in the field for the VDN option.
To display the trunk groups that are assigned to a split:
In the Select one group, select Split.
Enter the split number or name in the field for the Split option.
Select ActionsFind one.
ADDITIONAL INFORMATION:
Supervisor displays the first trunk group that is assigned to the specified VDN or split in the Trunk Groups field. If more trunk groups are currently assigned, click the Next button to view them.
