Removing agents from a skill in the Web Client

Last Updated : Oct 25, 2024 |
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You can remove a skill from multiple agents who currently have the skill assigned. The other skills assigned to the selected agents are not impacted.
  1. Navigate to AdministrationAgent AdministrationMulti-Agent Skill Change.
  2. In Operation, click Remove.
  3. In the Current ACD list, select the active ACD for the skill you are managing.
  4. From the Skill list, select the skill that no longer needs to be assigned.
  5. In the Agents field, enter the names or IDs of agents who currently have the skill assigned.
    ADDITIONAL INFORMATION:
    If you enter multiple values, separate them with a semicolon. The entries are displayed in the Search Results area.
  6. Click + to move agents from the Search Results area to the Selected Agents area.
  7. Do one of the following:
    • Click Apply to apply the change immediately.
    • Click Schedule to set up scheduling. For more information about scheduling, see the sections under Scheduling for administration jobs.