Deleting call work codes using the PC Client

Last Updated : Dec 27, 2019 |
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Resource Id: Chapter7-21_html:1227
  1. From the Controller window, navigate to CommandsCall Center Administration.
    STEP RESULT:
    CMS Supervisor displays the Call Center Administration window.
  2. In the Operations list, select Call Work Code.
  3. Click OK.
    STEP RESULT:
    CMS Supervisor displays the Call Work Codes window.
  4. Enter the call work code that you want to delete in the Call work code(s) field.
  5. Select ActionsFind one.
    STEP RESULT:
    If the specified call work code is found in the CMS database, the status bar displays the message, 1 matches found.
  6. Select ActionsDelete.
    STEP RESULT:
    The status bar displays Successful if the call work code is deleted from the CMS database.