Adding a VDN name using the PC Client

Last Updated : Dec 12, 2019 |
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Resource Id: Chapter3-135_html:1152
  1. From the Controller window, select CommandsDictionary.
    STEP RESULT:
    CMS Supervisor displays the Dictionary window.
  2. In the Operations list, select VDNs.
  3. In the ACD field, enter the ACD on which you want to name a VDN.
  4. Click OK.
    STEP RESULT:
    CMS Supervisor displays the Dictionary VDNs window.
  5. In the VDN Name field, enter the name of the VDN.
  6. In the VDN field, enter the number of the VDN.
    ADDITIONAL INFORMATION:
    Any additional information about the VDN, can be entered in the Description field. Only 50 or fewer characters can be entered in this field.
  7. From the Actions menu, select Add.