All users are allowed to create shortcuts.

You must have read and write permissions for any CMS subsystems and ACD entities associated with the tasks included in a shortcut.

Users without the Administrator permission can view and copy the shortcuts of other users, but they cannot add, modify, or delete those shortcuts.

If the access permissions for a user are changed, it could cause the shortcuts of that user to not run properly. For example, removing skill permissions for a user can result in a shortcut report not running or displaying data for that skill.