Use the Vector Exceptions report to view exceptions that have occurred for the selected vectors. For each vector exception, the report shows the time and type of exception.
Before you begin
To be able to view data for a Vector Exceptions report, the following events must have occurred:
One or more vector exceptions must have been activated at some time in the past.
The exceptions must have occurred at some point. Otherwise, the report is blank.
Active exceptions must be specified in the input window so that they are included in the report.
Navigate to AdministrationExceptionsReportsVector Exceptions.
STEP RESULT:
CMS Supervisor displays the Vector Exceptions window.
In the Current ACD drop-down list, select the ACD for which you want to run a report.
In the Order by field, select one of the following sorting options:
ADDITIONAL INFORMATION:
Time - The report results are sorted by the time that the exceptions occurred.
Vector - The report results are sorted by vector.
In the Date field, specify the date for the report using one of the following methods:
ADDITIONAL INFORMATION:
Enter MM/DD/YY format; for example, 10/06/20.
Select a date or range of dates using the calendar icon.
Click Reset to blank out the Date field.
Click Vectors to select the vectors to display in the report.
ADDITIONAL INFORMATION:
Enter a vector or a series of vectors separated by semicolons (;) to display the results in the Search Results shuttle. Move the vectors to the Selected Vector(s) area. You can add up to 1,000 vectors for the report.
Click OK to use the selected options.
Click Exceptions to select one or more exceptions to include in the report.
ADDITIONAL INFORMATION:
Select only those exceptions that are or have been activated during the date specified. If you select exceptions that have not been active during the date specified, the report does not display any data in the report.
