Adding a skill name in the Web Client

Last Updated : Nov 03, 2024 |
Prolog information
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Keywords:
  1. Navigate to AdministrationDictionarySplits/Skills.
  2. In the Current ACD list, select the active ACD for which you want to administer skills.
    STEP RESULT:
    CMS Supervisor displays the list of skills administered for the selected ACD.
  3. Click Add Skill.
  4. In the Split/Skill Number field, enter the number for the skill.
    ADDITIONAL INFORMATION:
    The number can be a value from 1 to 8000.
  5. In the Split/Skill Name field, enter a skill name.
  6. In the Description field, enter a brief description with additional information.
    ADDITIONAL INFORMATION:
    You can enter up to 50 characters. This field cannot contain the pipe (|) symbol, a semicolon, or double quotes.
  7. Click OK to save your changes.
Related links
Administering split/skill names in the Dictionary