Adding a name to a call work code in the Web Client

Last Updated : Sep 24, 2024 |
Prolog information
Metadata
Keywords:
Use the Dictionary to define a call work code and add a name for it.
  1. Navigate to AdministrationDictionaryCall Work Code.
  2. In the Current ACD list, select the active ACD for which you want to administer call work codes.
    STEP RESULT:
    CMS Supervisor displays the call work codes administered for the selected ACD.
  3. Click Add Call Work Code.
  4. In the Call Work Code field, enter the numeric call work code.
    ADDITIONAL INFORMATION:
    The call work code can contain 1 to 16 numbers.
  5. In the Call Work Code Name field, enter a name to represent the call work code.
  6. In the Description field, enter a brief description with additional information.
    ADDITIONAL INFORMATION:
    You can enter up to 50 characters. This field cannot contain the pipe (|) symbol, a semicolon, or double quotes.
  7. Click OK to save your changes.
Related links
Administering call work codes in the Dictionary