Standard CMS database items store ACD data and are used in default reports. These database items are in a read-only section of the Dictionary, so you cannot modify them. The Dictionary displays the name of each standard database item, the associated database table, and the item description.
The following example shows a current real-time agent table with standard CMS database item column headings:
Extension
Split
Logid
Logon start
Work mode
Started
Direction
Changed
>*
1000
1
4000
8:00
AVAIL
8:00
NULL
8:00
>
1001
1
5966
7:58
ACD
8:04
IN
8:04
>
1002
1
2200
7:59
ACD
8:03
IN
8:03
>
.
.
.
.
.
.
.
.
>
Note:
>* indicates that more database item column headings follow. A dot indicates that more data follows down the table.
