Use this task to make the selected skill the agent’s top skill. The skill selected here becomes the highest level skill for the agent. For example, if you have an agent with skill 1 at level 4, skill 2 at level 6, skill 3 at level 10, and skill 4 at level 16, if the customer wants to make skill 4 the agent’s top skill, selecting that skill here automatically changes skill 4 to level 1 and move it to the top of the agent’s login skill list.