Turning data collection on and off using the PC Client

Last Updated : May 05, 2020 |
Prolog information
Metadata
Keywords:
Resource Id: Chapter10-11_html :1399
  1. From the Controller window, navigate to ToolsSystem Setup.
    STEP RESULT:
    CMS Supervisor displays the System Setup window.
  2. In the Operations list, highlight Data Collection.
  3. Click OK.
    STEP RESULT:
    Supervisor displays the Data Collection window.
  4. In the ACD field, select the ACD which will have data collection turned on or off.
  5. Under Data Collection, select one of the following options:
    ADDITIONAL INFORMATION:
    • On - Enables data collection for the selected ACD.
    • Off - Disables data collection for the selected ACD.