The results for listing agents traced relies on the entries made in the Agents field, the Date field, or a combination of the two. For example, you can specify a small range of agents in the Agents field and a date range in the Date field. This will result in a list of only the specified agents for the date range entered.
From the Controller window, select CommandsAgent Administration.
In the Operations list, select List Agents Traced.
In the ACD field, select the ACD for which you want to list agents being traced.
Click OK.
Do one or both of the following depending on whether you want to search for agents, dates, or both:
In the Agents field, specify one or more agents that have login IDs in the Dictionary. If you enter multiple values, separate them with a semicolon.
In the Date field, specify a single date, multiple dates, or a range of dates. Multiple dates must be separated with a semicolon.
ADDITIONAL INFORMATION:
Leave both the Agents and Date fields blank to have CMS Supervisor display all agent trace records.
Select ActionsList all to display the agent trace records that match the information that you entered in the Agents and Date fields.
STEP RESULT:
CMS Supervisor displays a secondary window listing the dates and agents for which agent trace data is available, sorted by date.
