Adding splits/skills to a tenant in the Web Client

Last Updated : Nov 18, 2024 |
Prolog information
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Keywords:
  1. Navigate to AdministrationTenant AdministrationTenant Split/Skill Assignment.
  2. In the Current ACD list, select the active ACD for the tenant.
  3. In the Tenants list, select the tenant you want to manage.
    STEP RESULT:
    CMS Supervisor displays the splits/skills administered for the selected tenant.
  4. Click Add Split/Skill.
  5. In the Splits/Skills field, enter split/skill names or IDs.
    ADDITIONAL INFORMATION:
    To enter multiple values, separate each with a semicolon. The entries are displayed in the Search Results area.
  6. Click + to move splits/skills from the Search Results area to the Selected Split(s)/Skills(s) area.
    ADDITIONAL INFORMATION:
    The splits/skills displayed in Selected Split(s)/Skills(s) area will be assigned to the tenant.
  7. Click OK to save your changes.
Related links
Managing tenant access