Viewing archiving status of a single ACD using the PC Client

Last Updated : May 07, 2020 |
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  1. From the Controller window, navigate to ToolsMaintenance.
    STEP RESULT:
    CMS Supervisor displays the Maintenance window.
  2. Click the Operations tab.
  3. Select Archiving Status in the Operations list.
  4. Click OK.
    STEP RESULT:
    CMS Supervisor displays the Archiving Status window.
  5. Perform one of the following steps to enter information in the ACDs field:
    • Enter the name or number of the ACD directly into the field.
    • Use the history list to select an ACD.
    • Use the Browse button to select an ACD.
  6. In the Archiving type check boxes, clear the archives you do not want to view. If you want to view all archive types, leave the check boxes as check marked and proceed to the next step.
  7. From the Actions menu, select List all.
    ADDITIONAL INFORMATION:
    CMS Supervisor displays the Archiving Status - List All window.
    For more information about the Archiving Status window, see Archiving status field descriptions.
    Note:
    It is also possible to view the archiving status of all members of a single ACD Group using this procedure. Instead of the name or number of a single ACD, enter the name or number of the ACD Group in the ACD field.