From the Controller window, select CommandsDictionary.
STEP RESULT:
CMS Supervisor displays the Dictionary window.
In the Operations list, select AUX Reason Codes.
In the ACD field, enter the ACD or ACD group on which the AUX Reason Codes reside.
Click OK.
STEP RESULT:
CMS Supervisor displays the Dictionary AUX Reason Codes window.
To find an AUX reason code name to modify, only one of the fields requires an AUX reason code name to be specified. Perform one of the following actions to specify an existing AUX reason code name in the Dictionary:
ADDITIONAL INFORMATION:
In the AUX Reason Code Name field, enter the name for the AUX reason code.
In the AUX Reason Code field, enter an AUX reason code number from 0 to 99.
From the Actions menu, select Find one.
STEP RESULT:
CMS Supervisor retrieves and displays the information for the specified AUX reason code, if valid.
In the AUX Reason Code Name field, enter the new name for the AUX reason code.
From the Actions menu, select Modify.
STEP RESULT:
CMS Supervisor updates the name for the AUX reason code in the database.
