To allow for alternative time zone reporting for daily, weekly, and monthly data, a second time zone can be defined to archive the data. This second time zone is in addition to the default ACD time zone. Each time zone is aggregated based on the boundary of a day for the selected time zone. You can choose one time zone from the possible 600+ time zones to use as the second time zone for an ACD.
If tenant partitioning is enabled, you can define a time zone for each tenant within an ACD and choose from those time zones to have the data additionally aggregated. Data is stored in up to three different time zones. With the multi-tenancy feature, one time zone per tenant and one additional time zone for the ACD are supported.
In addition, the agent trace and exception data will be stored in UTC/GMT time enabling filtering and reporting of agent trace and exception data based on the time zone selected on CMS Supervisor.
Note:
The administration of time zones does not automatically create the time zone data in the daily, weekly, and monthly tables. The Archiver must run after the time zone is administered.
