Modifying an ACD name using the PC Client

Last Updated : Nov 15, 2019 |
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  1. From the Controller window, select CommandsDictionary.
    STEP RESULT:
    CMS Supervisor displays the Dictionary window.
  2. In the Operations list, select ACDs.
  3. Click OK.
    STEP RESULT:
    CMS Supervisor displays the Dictionary ACDs window.
  4. In the ACD Number field, enter the number of the ACD, pseudo-ACD, or ACD Group that you want to change.
  5. From the Actions menu, select Find one.
  6. In the ACD Name field, enter the new name for the selected ACD.
  7. To add your changes to the Dictionary, select ActionsModify.