From the Controller window, navigate to ToolsUser Permissions.
In the Operations list, select Split/Skill Access.
In the ACD list, select the ACD or ACD group for which you want to manage split/skill access.
Click OK.
STEP RESULT:
CMS Supervisor displays the User Permissions Split/Skill Access window.
In the User ID field, enter the name of the user who will be assigned split/skill permissions.
In the Splits/Skills field, enter the names or IDs of the splits/skills you want to assign to the user.
ADDITIONAL INFORMATION:
If you enter multiple values, use a semicolon to separate each entry. Alternatively, you can enter a range such as 1-256.
Select one or more of the following check boxes to assign permissions for the specified splits/skills:
Read: The user can view information and reports for the specified splits/skills.
Write: The user can administer or manage the specified splits/skills. To assign Write access, you must select both Read and Write.
Exceptions: The user is notified when active split/skill exceptions occur. For general information about split/skill exceptions, see Split/skill exceptions.
From the menu bar, click ActionsAdd to save your changes.
