Adding an ACD group using the PC Client

Last Updated : Feb 25, 2020 |
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Use this procedure to create an ACD group. After creating an ACD group, add member ACDs using the procedure Adding an ACD to an ACD group using the PC Client.
Before you begin
Before doing this procedure, you should ensure that you have read and understood the considerations for administering ACD groups.
CMS must be in single-user mode to administer ACD groups.
  1. From the Controller window, navigate to CommandsCall Center Administration.
    STEP RESULT:
    CMS Supervisor displays the Call Center Administration window.
  2. In the Operations list, select ACD Groups.
  3. Click OK.
    STEP RESULT:
    CMS Supervisor displays the Call Center Administration ACD Groups window.
  4. In the ACD Group Name field, enter a name for this new ACD group.
  5. From the menu bar, select ActionsAdd.
    STEP RESULT:
    CMS creates the ACD group and assigns an ACD group number.