Viewing VDN assignments using the PC Client

Last Updated : Dec 30, 2019 |
Prolog information
Metadata
Keywords:
Resource Id: Chapter7-48_html:1254
  1. From the Controller window, navigate to CommandsCall Center Administration.
    STEP RESULT:
    CMS Supervisor displays the Call Center Administration window.
  2. In the ACD field, select the ACD for which VDN-to-vector assignments are to be viewed.
  3. In the Operations list, highlight VDN Assignments.
  4. Click OK.
    STEP RESULT:
    CMS Supervisor displays the VDN Assignments window.
  5. Select ActionsList all from the menu bar.
    STEP RESULT:
    CMS Supervisor displays a secondary window that lists all VDNs for which this user ID has read permission.