From the Controller window, select CommandsDictionary.
STEP RESULT:
CMS Supervisor displays the Dictionary window.
In the Operations list, select Location IDs.
In the ACD field, enter the ACD on which the location ID resides.
Click OK.
STEP RESULT:
CMS Supervisor displays the Dictionary Location IDs window.
To find a location ID to change, only one of the fields requires that you specify a value. Perform one of the following actions to specify a location ID in the Dictionary:
ADDITIONAL INFORMATION:
In the Location Name field, enter the name of the location.
In the Location ID field, enter the number of the location.
From the Actions menu, select Find one.
STEP RESULT:
CMS Supervisor retrieves and displays the information for the specified location ID, if valid.
In the Location Name field, enter the new name for the location.
