Removing multiple call work codes in the Web Client

Last Updated : Nov 18, 2024 |
Prolog information
Metadata
Keywords:
Use this procedure to remove mutiple call work codes in the Web Client
  1. Navigate to AdministrationCall Center AdministrationCall Work Codes.
  2. In the Current ACD drop-down list, select the active ACD for which you want to administer call work codes.
    STEP RESULT:
    CMS Supervisor displays the list of call work codes administered for the selected ACD.
  3. Click Remove Call Work Code.
    STEP RESULT:
    CMS Supervisor displays the Remove Call Work Code(s) window.
  4. In the Call Work Codes field, enter one or more call work codes that you want to delete.
    ADDITIONAL INFORMATION:
    To enter multiple values, separate each with a semicolon. The entries are displayed in the Search Results area.
  5. Click OK to save your changes.
Related links
Call work code administration