Adding a logout reason code name using the PC Client

Last Updated : Dec 09, 2019 |
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Resource Id: Chapter3-097_html:1114
  1. From the Controller window, select CommandsDictionary.
    STEP RESULT:
    CMS Supervisor displays the Dictionary window.
  2. In the Operations list, select Logout Reason Codes.
  3. In the ACD field, enter the ACD or ACD Group in which you want to add a logout reason code.
  4. Click OK.
    STEP RESULT:
    CMS Supervisor displays the Dictionary Logout Reason Codes window.
  5. In the Logout Reason Code Name field, enter the name of the new logout reason code.
  6. In the Logout Reason Code field, enter a number from 0 to 9 to be associated with the logout reason code name.
    ADDITIONAL INFORMATION:
    You can enter any other information about the logout reason code in the Description field. You can enter only 50 or fewer characters in this field.
  7. From the Actions menu, select Add.