From the Controller window, select CommandsDictionary.
STEP RESULT:
CMS Supervisor displays the Dictionary window.
In the Operations list, select Logout Reason Codes.
In the ACD field, enter the ACD or ACD Group on which you want to modify a logout reason code name.
Click OK.
STEP RESULT:
CMS Supervisor displays the Dictionary Logout Reason Codes window.
To find a logout reason code to change, only one of the fields requires that you specify a value. Perform one of the following actions to specify a logout reason code in the Dictionary:
ADDITIONAL INFORMATION:
In the Logout Reason Code Name field, enter the name of the logout reason code.
In the Logout Reason Code field, enter the number from 0 to 9 that is associated with the logout reason code.
From the Actions menu, select Find one.
STEP RESULT:
CMS Supervisor retrieves and displays the information for the specified logout reason code name, if valid.
In the Logout Reason Code Name field, enter the new name for the logout reason code.
From the Actions menu, select Modify.
STEP RESULT:
The specified logout reason code name and the changes are saved to the Dictionary.
