Modifying a call work code name in the Web Client

Last Updated : Sep 13, 2024 |
Prolog information
Metadata
Keywords:
You can modify the name of a call work code and its description. The call work code itself is read only.
  1. Navigate to AdministrationDictionaryCall Work Code.
  2. In the Current ACD list, select the active ACD for which you want to administer call work codes.
    STEP RESULT:
    CMS Supervisor displays the call work codes administered for the selected ACD.
  3. Click Modify next to the item you want to modify.
    STEP RESULT:
    The Modify Item window is displayed.
  4. In the Call Work Code Name field, update the name of the call work code.
  5. Revise the information in the Description field.
    ADDITIONAL INFORMATION:
    You can enter up to 50 characters. This field cannot contain the pipe (|) symbol, a semicolon, or double quotes.
  6. Click OK to save your changes.
Related links
Administering call work codes in the Dictionary