From the Controller window, navigate to CommandsCall Center Administration.
STEP RESULT:
CMS Supervisor displays the Call Center Administration window.
Select the Reports tab.
In the ACD field, select the ACD containing the vector on which the report will be run.
In the Reports list, highlight Vector Configuration.
Click OK.
STEP RESULT:
Supervisor displays the Vector window.
In the Vectors field, enter the name or number of the vector for which the report will be run.
ADDITIONAL INFORMATION:
Multiple vectors can be entered in this field but must be separated by a semicolon (;).
In the Destination group, select the output option of the report:
ADDITIONAL INFORMATION:
View Report on Screen - The report is displayed on the screen.
Print Report on - Sends the report to the printer that is specified in the associated field. To change the specified printer, select the Select printer button located on the right side of this group.
Select OK.
STEP RESULT:
Supervisor runs the report and sends it to the specified destination.
