Adding call work codes in the Web Client

Last Updated : Nov 03, 2024 |
Prolog information
Metadata
Keywords:
  1. Navigate to AdministrationCall Center AdministrationCall Work Codes.
  2. In the Current ACD list, select the active ACD for which you want to administer call work codes.
    STEP RESULT:
    CMS Supervisor displays the call work codes administered for the selected ACD.
  3. Click Add Call Work Code.
Related links
Call work code administration