Modifying VDN permissions in the Web Client

Last Updated : Aug 15, 2024 |
Prolog information
When you modify an item on the VDN Access page, you cannot change the user ID or the assigned VDNs. You can only modify the access permissions.
  1. Navigate to AdministrationUser PermissionsVDN Access.
  2. From the Current ACD list, select the active ACD for which you want to manage VDN access.
    STEP RESULT:
    CMS Supervisor displays the existing VDN data and exception access permissions for the selected ACD.
  3. Click Modify next to the item you want to modify.
    STEP RESULT:
    The Modify Item window is displayed.
  4. Select or clear the Read, Write, and Exceptions check boxes as required.
    ADDITIONAL INFORMATION:
    You cannot change any other options.
  5. Click OK to save your changes.