ACD Administration Log report field descriptions

Last Updated : Sep 17, 2022 |
Prolog information
Name
Description
CMS User IDs
The user IDs to display in the report. If changes were made to the ACD with the specified user IDs, those user IDs and the associated changes are displayed.
Dates
The date or range of dates to be covered in the report. Only those administrative changes made on or within the date(s) specified will be present in the report.
Times
A range of time for which log entries are to be displayed. Only those administrative changes made within this time range will be present in the report.
ACDs(n)
The ACDs to include in the report.
VDNs(n)
The VDNs on the ACD to include in the report.
Vectors(n)
The Vectors on the ACD to include in the report.
Agents(n)
The login IDs on the ACD to include in the report.