VDN exceptions

Last Updated : Aug 29, 2024 |
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Resource Id: vdnexceptions:924
VDNs must be assigned to a vector on the ACD system. VDN exceptions can help you identify problems in the following areas:
  • The amount of time that calls remain in the vector or connected to an agent.
  • The number of calls that reach specific states, such as disconnected, busy, and abandoned.
  • The number of calls that are routed in or out of the VDN.
Related links
Administration of VDN assignmentsAdministration of VDN call profiles