Removing multiple call work codes from a tenant in the Web Client

Last Updated : Oct 28, 2024 |
Prolog information
Metadata
Keywords:
You can remove call work codes assigned to a tenant in bulk. Specify which call work codes are no longer required and remove them in one go.
  1. Navigate to AdministrationTenant AdministrationTenant Call Work Code Assignment.
  2. In the Current ACD list, select the active ACD for the tenant.
  3. In the Tenants list, select the tenant you want to manage.
    STEP RESULT:
    CMS Supervisor displays the call work codes administered for the selected tenant.
  4. Click Remove Call Work Code to delete call work codes in bulk.
  5. In the Call Work Codes field, enter the names or IDs of existing call work codes for the tenant.
    ADDITIONAL INFORMATION:
    To enter multiple values, separate each with a semicolon. The entries are displayed in the Search Results area.
  6. Click + to move call work codes from the Search Results area to the Selected Call Work Codes area.
    ADDITIONAL INFORMATION:
    The tenant call work codes in the Selected Call Work Codes area will be removed.
  7. Click OK to save your changes.
Related links
Managing tenant access