Modifying a login ID name in the Web Client

Last Updated : Sep 16, 2024 |
Prolog information
Metadata
Keywords:
The login ID is read only and cannot be changed. You can change the associated name and its description.
  1. Navigate to AdministrationDictionaryLogin IDs.
  2. In the Current ACD list, select the active ACD for which you want to administer login IDs.
    STEP RESULT:
    CMS Supervisor displays the login IDs administered for the selected ACD.
  3. Click Modify next to the item you want to modify.
    STEP RESULT:
    The Modify Item window is displayed.
  4. In the Agent Name field, revise the name associated with the login ID.
  5. Revise the information in the Description field.
    ADDITIONAL INFORMATION:
    You can enter up to 50 characters. This field cannot contain the pipe (|) symbol, a semicolon, or double quotes.
  6. Click OK to save your changes.
Related links
Administering login ID names in the Dictionary