Navigate to AdministrationCall Center AdministrationReportsTrunk Group Members.
STEP RESULT:
CMS Supervisor displays the Trunk Group Members window.
In the Current ACD drop-down list, select the ACD for which you want to run a report.
Click Trunk Group to select the trunk groups to display in the report.
ADDITIONAL INFORMATION:
Enter a trunk group number or a series of trunk group numbers separated by semicolons (;) to display the results in the Search Results shuttle. Move the trunk groups to the Selected Trunk Group(s) area. You can add up to 32 trunk groups for the report.
