Applying changes to multiple agents using the PC Client

Last Updated : Nov 18, 2019 |
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  1. Select the Use for one or more Agents check box.
  2. Enter the agent names or login IDs in the Agent names or logids field, select them from the drop-down list, or select them from the Browse window.
    STEP RESULT:
    If an error in encountered with changes to agent skills, Supervisor displays a message that states what is in error. Select OK or Cancel to dismiss the error message and return to the Change Agent Skills window so that the error can be corrected.
  3. Select OK.
    STEP RESULT:
    Changes are submitted to the CMS server. If a move is pending, you are notified that the operation will not occur until the pending conditions are resolved. If you are applying a template to multiple agents, Supervisor buffers the change agents skills requests and send them to the CMS server one at a time. Supervisor displays a status box that indicates the status of each requested agent change.
    If an error in encountered with changes to agent skills, Supervisor displays a message that states what is in error. Select OK or Cancel to dismiss the error message and return to the Change Agent Skills window so that the error can be corrected.
  4. Select OK.
    STEP RESULT:
    If the change is successfully made, Supervisor displays a successful message in the status bar.
    If the state of an agent is not in AUX or AVAIL, Supervisor displays a message which states that the changes will be applied when the agent returns to one of those states.
  5. Select OK.
    STEP RESULT:
    Supervisor closes the Change Agent Skills window.