From the Controller window, select CommandsDictionary.
STEP RESULT:
CMS Supervisor displays the Dictionary window.
In the Operations list, select ACDs.
Click OK.
STEP RESULT:
CMS Supervisor displays the Dictionary ACDs window.
In the ACD Name field, enter the name of the ACD or ACD Group that you want to add, delete, or change.
STEP RESULT:
The name you assign to an ACD, pseudo ACD, or ACD Group in the Dictionary is displayed on all reports and window titles that are associated with that ACD.
In the ACD Number field, enter a number from 1 to 26 to correspond with the new ACD name. Numbers 1 through 8 is reserved for real ACDs and 9 through 26 is reserved for pseudo-ACDs.
To add your changes to the Dictionary, select ActionsAdd.
