Considerations for administering AUX reason codes

Last Updated : Nov 03, 2024 |
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Consider the following before administering AUX reason codes in the Dictionary:
  • The supported digits for AUX reason codes are 0 to 99.
  • AUX reason code names can be up to 20 characters long.
  • AUX reason code 0 is used for cases in which the switch automatically puts an agent into AUX work mode. You can change the name.
  • Names must be unique within an ACD. No two AUX reason codes in the same ACD can have the same name.
  • If you make changes to the AUX reason code names, you must restart any report that uses AUX reason codes to see the changes.