Removing an individual call work code from a tenant in the Web Client

Last Updated : Sep 06, 2024 |
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If a call work code is no longer required for a tenant, remove it. Use this procedure to remove one call work code at a time.
  1. Navigate to AdministrationTenant AdministrationTenant Call Work Code Assignment.
  2. In the Current ACD list, select the active ACD for the tenant.
  3. In the Tenants list, select the tenant you want to manage.
    STEP RESULT:
    CMS Supervisor displays the call work codes administered for the selected tenant.
  4. Click Delete next to the call work code you want to remove.
    STEP RESULT:
    The Confirm Delete dialog box is displayed.
  5. Click Yes to complete the change.