Running the ACD Administration Log report using the PC Client

Last Updated : Apr 16, 2020 |
Prolog information
Metadata
Keywords:
  1. From the Controller window, navigate to ToolsMaintenance.
    STEP RESULT:
    CMS Supervisor displays the Maintenance window.
  2. Select the Reports tab.
  3. In the Reports list, select ACD Administration Log Report.
    ADDITIONAL INFORMATION:
    It is not necessary to select an ACD in the ACD field as this feature allows ACD specification in a subsequent dialog.
  4. Click OK.
    ADDITIONAL INFORMATION:
    Supervisor displays the ACD Administration Log window.
    The height of this dialog box varies according to the current screen resolution of your PC. A higher screen resolution results in more fields being displayed.
    For a description of the ACD Administration Log window fields, see ACD Administration Log report field descriptions for additional information.
  5. In the available fields, enter the data to use in the report.
    ADDITIONAL INFORMATION:
    The data can also be selected through the drop-down history lists or through the Browse buttons.
    The more fields that you specify, the more restricted the data will be that is used in the report. If all of the input fields are left blank, all records will be displayed.
  6. In the Destination group, select one of the following output options:
    ADDITIONAL INFORMATION:
    • View Report on Screen - The report is displayed on the screen.
    • Print Report on - The report is sent to the specified printer. Any printer available to the PC can be used and selected through the button at the right of the field.
  7. Select OK.
    STEP RESULT:
    Supervisor displays the ACD Administration Log with the specified data.