Use the Data Collection Exceptions report to view any event that affects the storage of call center data. This includes the following:
Starting or stopping data collection
Resetting the clock
A session (link) is down
Before you begin
The following items should be read and understood before working with the Data Collection Exceptions report:
Exceptions must have occurred for the exception type that you want the report to cover. Otherwise, the report is blank.
User IDs must have the exception permission for the ACD in order to be notified of a link-down exception.
From the Controller window, navigate to CommandsExceptions on the menu bar.
STEP RESULT:
CMS Supervisor displays the Exceptions window.
Select the Reports tab.
In the Reports list, highlight Data Collection Exceptions.
Click OK.
STEP RESULT:
CMS Supervisor displays the Data Collection Exceptions window.
In the ACD field, select the ACD that contains the vector on which to run the report.
ADDITIONAL INFORMATION:
This field accepts multiple values. Multiple ACDs must be separated by a semicolon (;).
In the Date field, specify the date to view for the report. Entry of the date can be done through the following methods:
ADDITIONAL INFORMATION:
Enter MM/DD/YY format; for example, 10/06/20.
Enter the relative day; for example, 0 for today, -1 for yesterday, or -7 for one week ago.
Enter a relative range; for example, -9-0 causes the report to display data for the past ten days including today.
Select a date from the drop-down list.
Select a date by using the Browse button.
This is a required field.
In the Destination group, select one of the following output options:
ADDITIONAL INFORMATION:
View Report on Screen - The report is displayed on the screen.
Print Report on - The report is sent to the specified printer. Any printer available to the PC can be used and selected through the button at the right of the field.
Click OK.
STEP RESULT:
CMS Supervisor sends the data collection exceptions report to the specified output option.
