Consider the following when working with VDN names in the Dictionary:
To administer VDNs, the Call Vectoring feature must be enabled on the ACD switch.
Ensure that VDNs are created on the switch and assigned for measurement through CMS.
Try to be consistent with the VDN naming on the ACD switch.
To get a list of VDNs, run the vector configuration report. To conserve system resources, only name VDNs that are being used instead of naming all VDNs.
If you make changes to VDN names when a report that includes those VDNs is running, you must exit the report and run it again to see the changes.
