Viewing connection status of an ACD using the PC Client

Last Updated : May 07, 2020 |
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  1. From the Controller window, navigate to ToolsMaintenance.
    STEP RESULT:
    CMS Supervisor displays the Maintenance window.
  2. Click the Operations tab.
  3. Select Connection Status in the Operations list.
  4. Click OK.
    STEP RESULT:
    CMS Supervisor displays the Connection Status window.
  5. In the ACDs field, enter the name or number of the ACD or ACD Group.
    ADDITIONAL INFORMATION:
    For a description of the connection status information, see Connection status descriptions.
  6. From the Actions menu, select Find one.
    STEP RESULT:
    CMS Supervisor displays the Connection Status window for the selected ACD.