User access restrictions affect what tenant users can access based on the tenants for which they have permission. Review the following tenant user access restrictions:
Special Agent/Agent Group restriction: Tenant users can only access tenant-specific agents and agent groups for which they have permissions.
Special Call Work Code (CWC) restriction: Tenant users can only access the CWCs for which they have permissions.
Reports restriction: The report data is restricted to only show ACD data for which the tenant user has permissions.
Dictionary restriction: Tenant users cannot access Dictionary menu items and windows corresponding to agent groups and ACD groups. Tenant users can only access permissible tenant partitions for a single ACD.
Call Center Administration restriction: Tenant users cannot access call center administration for vector content. Tenant user access to call center administration for ACD groups is filtered based on the permissions assigned.
Tenant Administration restriction: Even if a tenant user is granted Write permission for the Tenancy feature, they cannot add, modify, or delete tenant assignments.
User Permissions restriction: Tenant users cannot have Write access to the User Permissions feature. Tenant users cannot view permission information for other users. They can only view their own permission information.
As a tenant user, you can use the Tenant Access Permissions menu to access the following information:
Your tenant access permissions.
Your vector access permissions.
Your ACD access permissions.
Your trunk group access permissions.
Your VDN access permissions.
Your split/skill access permissions.
Your tenant user data.
Your feature access. For each feature, you see whether you have Read access, Write access, both, or neither.
Your Main Menu Addition access, which shows the menu items for which you have access.
