Modifying a split/skill call profile in the Web Client

Last Updated : Oct 29, 2024 |
Prolog information
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  1. Navigate to AdministrationCall Center AdministrationSplit/Skill Call Profile Setup.
  2. In the Current ACD list, select the active ACD for which you want to administer split/skill call profiles.
    STEP RESULT:
    CMS Supervisor displays the split/skill call profiles administered for the selected ACD.
  3. Click Modify next to the item you want to modify.
    STEP RESULT:
    The Modify Item window is displayed.
  4. In the Acceptable service level field, update the speed of answer objective for the profile.
    ADDITIONAL INFORMATION:
    Acceptable service level represents the maximum number of seconds it should take for a call to be answered.
  5. In the Service Level Increments (seconds) fields, enter a progressively greater number of seconds in each to field.
  6. Click OK to save your changes.
Related links
Split/skill call profile administration