Modifying split/skill string values in the Web Client

Last Updated : Sep 16, 2024 |
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Default string values are predefined in CMS. You can change the default string values in the Dictionary.
  1. Navigate to AdministrationDictionarySplit/Skill String Values.
  2. In the Current ACD list, select the active ACD for which you want to modify the default string values.
  3. Enter a new string value in each field that you want to modify.
    ADDITIONAL INFORMATION:
    For a description of the values, see Split/skill string value descriptions.
  4. Click Apply to save your changes.
Related links
Administering split/skill string values in the Dictionary